Order cancellation
The right to withdraw from the contract
You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.
To exercise the right of withdrawal, you must inform us (UNIVERTEL sc Jarosław Pawlik, Ewa Makarewicz, al. 1go Maja 14, 90-718 Łódź, e-sklep@hurtowniagsm.com, Phone: 730-045-111 ) about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail). You can use the standard withdrawal form, but it is not mandatory. You can also complete and submit the withdrawal form or any other explicit statement by electronic means on our website www.hurtowniagsm.com. If you take advantage of this option, we will send you confirmation of receipt of withdrawal information on a durable medium (for example, by e-mail).
To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Effects of withdrawal from the contract
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivery (except for additional costs resulting from the method of delivery chosen by you other than the cheapest usual delivery method offered by us), immediately, and in any case not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. Reimbursement will be made using the same payment methods that you used in the original transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.
We will pick up the item. We bear the cost of returning the item. You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics, and functioning of the thing.
The right to withdraw from the contract by the consumer is excluded in the case of:
Contracts in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs.
You can download the withdrawal form here
Complaints about goods
Terms of complaint
We are a store for which customer satisfaction is a priority. That is why we try to make the quality of our services and offered goods in the store at the highest level. In the case of defective products, complaints should be addressed to: UNIVERTEL s.c. Jarosław Pawlik, Ewa Makarewicz, al. 1-go Maja 14, 90-718, Łódź, e-sklep@hurtowniagsm.com. Each complaint will be considered by us within 14 days of its receipt. In the event of ambiguities, we will contact the customer directly to arrange the details and the specific date for considering the complaint.
UNIVERTEL.COM is not a producer of goods. UNIVERTEL.COM is not responsible for the warranty of the sold goods. The manufacturer may be liable under the warranty of the sold goods under the conditions and for the period indicated in the warranty card. If the warranty document provides for this possibility, the Customer may submit his claims under the warranty directly at the authorized service whose address is in the warranty card. To make a complaint, you can use the form which can be found at the link below:
